Business Owners in Virginia Count on Academy Communications’ Telephone Answering Service

Virginia is situated in the South Atlantic region, meeting up with the Atlantic ocean and boasting a varied topography and five distinct geographical areas. A good portion of the Old Dominion State is covered in hardwood forests and pine groves, vast areas that harbor abundant wildlife and flora, making for an ideal recreation spot for outdoor enthusiasts. Hunting, fishing, hiking, and a host of other outdoor activities draw groups of tourists every year. The state holds a rich history too, and historical sites are another major attraction.

Virginian businesses are busy serving customers and tourists, every week, month, and year, and the service and labor industries now make up a large part of the state’s workforce. Health and social services, positions in the public sector, and professional, scientific, and technical services are going strong. Many jobs can also be found in the communications, tech, manufacturing, and business sectors. While agriculture, forestry, and fishing were once the heart of Virginia’s economy, they provide work for considerably less people than in years past. Yet these markets are still vital to the state’s and country’s growth and development, along with a thriving forestry business. Mining also continues to endure, whether that be extracting coal or other minerals. 

Clearly, Virginians are doing a lot of work. And regardless of the size of your Virginia business, busy times can make it hard to sustain your typical level of customer service. Regardless, your clients deserve an immediate, courteous, and professional reception every time they call. At Academy Communications our Telephone Service Representatives (TSRs) are able to transfer calls, take messages, and provide requested information to callers. Better still, they will always answer as an exclusive representative of your company. Our high-tech services encourage Virginia’s enterprising spirit while improving your company’s image and bottom line. 

Academy Communications’ affordable services always include:

• Toll free telephone number associated with your business name 
• Calls answered 24/7/365 by a live, trained professional
• Call forwarding and transfer options
• Message forwarding via SMS text, fax, phone, alphanumeric pager, or email
• Appointment scheduling through your company’s appointment software
• Call screening for business owners and staff
• Order entry via web applications
• Emergency dispatching of on-call staff to support clients around the clock
• Medical answering for appointment scheduling, overflow calls, and after-hours paging
• RSVP management for events of all sizes
• Customized script for seamless customer service

Our staff work with you to ensure that your customers are handled with respect and care. With Academy Communications’ professionals on board, customers will never even sense the transition from answering service to company employee. Our TSRs can manage your calls while you’re out in the field, scouting new locations, or otherwise running your business. Never again will you miss an important call or business opportunity because offices are closed or staff are unavailable.

If you feel that your Virginian business could benefit from Academy Communications' tech-focused, professional answering services, please reach out! We would be happy to discuss your specific business needs. Our Ohio-based, outsourced call center is always ready to help.

Get a quote today!